A conversation that occurred just now between a J.Crew customer service rep and me:
Me: Hi, I ordered an item last week [the Juliet patent midheels in Dusty Rose], and I just noticed the price has come down by about $50, so I was wondering if you could help me get a price adjustment done?
CSR: I can look into that. We honor price adjustments on a 7 day period so if it is within that window we can do that for you.
Me: [gives order information]
CSR: Okay, so you placed your order 6 days ago, so, that should work. Oh wait, this item was on sale. We only do price adjustments for full priced merchandise, sorry.
Me: Oh really, is this a new policy? Because I have had price adjustments done on sale items with no problem in the past.
CSR: No we don’t do that, and since you have had it done in the past, I especially can’t honor it now.
Me: So…you’re saying, because I have had a price adjustment done with absolutely no problems, protests or caveats in the past, you will specifically not do one for me now? How does that make sense?
CSR: Well it’s a one-time courtesy. So if you had it done in the past it was a one-time thing.
Me: But…no one said anything to me any of the previous times, and that is why I was asking if it was a new — oh look, forget it. So basically I am just going to return what I have to the store and order it online again right now to save myself the money. I am not going to ask you to do something you are apparently uncomfortable doing, but this way is just going to incur you guys extra time, hassle and money to ship the item to me and ship the old item back, is this what you really want?
CSR: [Long silence] Thanks for your cooperation in this matter.
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